Business Office Technologies Instructor, Gerald
Wallace
Office Assistant
Word Processor
Employability Skills
Appearance and hygiene appropriate to business environment, punctuality,
following direction and responding to supervision, listening to instruction,
asking for clarification, initiative in planning work, organization,
problem-solving, teamwork, and customer service.
Ethics
Standards that influence
right and wrong workplace decisions.
Safety
Ergonomics with office technology and accident prevention.
Business Math Skills
Petty cash, receiving
payments, and payables.
Business English
General office vocabulary,
spelling, grammar, oral and written communication.
Office Procedures
Telephone procedures and etiquette. Use of office machines. Use of resource
manuals.
Keyboarding
Office Assistant - Attain
40
WPM with 98% accuracy on a 5 minute skill test.
Word Processor - Attain
50 WPM with 98% accuracy.
Word Processor - Attain 50 WPM with 95% accuracy.
Word Processing Software
Ability to enter and manipulate text, prepare and process documents, mail
merge, and Web integration.
The following additional
skills are mastered to qualify as a word processor.
Spreadsheet Software
Database Software
Presentation Software
Internet and E-mail
Record Keeping and Filing Systems
Word Processing
Software
Transcribing
Medical Office Support
Medical Transcriptionist
Medical Receptionist
Medical Records Clerk
Insurance Billing Clerk
Employability Skills
Dress
apppropriately, be punctual, follow directions and respond to supervision,
demonstrate skills in problem-solving, workplace communication, teamwork,
and customer service.
Safety Procedures
Aseptic hand washing. Standard precautions. Fire safety. Major emergency
code system. Accident/incident reports. Hazardous materials.
Business English
General office vocabulary,
spelling, grammar, oral and written communication.
Communication Skills and
Tools
Telephone etiquette,
and customer service etiquette.
Introduction to Medical
Terminology
Prefix, suffix, combining
words, abbreviations, procedures, and diagnosis.
Office Machines
Faxing, filing,
photocopying, multi-line phone systems, and ten-key machine.
Computer Skills
Basic computer functions,
word processing, data entry, Microsoft: Word, Excel, Access, Power-Point.
Ethics and Confidentiality
Patients rights and
responsibilties.
Specialty Areas
After
completing the introductory program outlined above, a student then continues
in one or more of the following specialty areas: Medical Records Clerk,
Medical Transcriptionist, Medical Receptionist, Insurance Claims Processor.
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Business Office Technologies Instructor, Gerald
Wallace